ML
Mo L
1 reviews | Active since Sept 2017
04 Jul 2020, 16:16
Rain Has no prompt backup and service
Rain is a terrible service provider.The worst thing about them is that you cannot contact them by phone directly.You need to send a message to support .There is no way you know if someone is even looking at your problem.If your network is down, it's down.You be clueless as to what is happening.There is a total disconnect when it comes to their customers if you ask me.No information will be provided if there are problems with network etc.Yet in this day and age you should be knowing who and where your customers are.Be prompt in your communication to your customers.Rain seems not to think so.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
04 Jul 2020, 16:26Hi Mo
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain profile so that I may help you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain profile so that I may help you.
Stay safe.
Regards
Fattima
Rain's reply04 Jul 2020, 16:26
Official
Hi Mo
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain profile so that I may help you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain profile so that I may help you.
Stay safe.
Regards
Fattima
ML
Mo L's updateReviewer Update
05 Jul 2020, 10:13***
ML
Mo L's update05 Jul 2020, 10:13
Reviewer Update
***
ML
Mo L's updateReviewer Update
06 Jul 2020, 11:59Rain is a very frustrating company to deal with.You basically dealing with ghosts.They have no backup service and contact details.The general public should be made aware that that this company will not be there when you need a problem solved.I have no proper network for almost 3 days now.The company claims to have a support line.Here is your first problem.The support line claims to get an agent to asisst you within 24 to 48 hrs.Now this is ridiculous considering they are a "service" provider.So basically if your network is down you might wait 2 to 3 days if you lucky for someone to even contact you. Out of frustration i placed my complaint on this platform.A person by the name of Fattima responds by apologising etc.Afterwards nothing? It is now a Monday.We do some business from home and kids do schooling online.I lodged another complaint on their "support" tab.They havent responded to first "ticket"
People are basically at their mercy to respond to complaints.The arrogance of this company is overwhelming.
People are basically at their mercy to respond to complaints.The arrogance of this company is overwhelming.
ML
Mo L's update06 Jul 2020, 11:59
Reviewer Update
Rain is a very frustrating company to deal with.You basically dealing with ghosts.They have no backup service and contact details.The general public should be made aware that that this company will not be there when you need a problem solved.I have no proper network for almost 3 days now.The company claims to have a support line.Here is your first problem.The support line claims to get an agent to asisst you within 24 to 48 hrs.Now this is ridiculous considering they are a "service" provider.So basically if your network is down you might wait 2 to 3 days if you lucky for someone to even contact you. Out of frustration i placed my complaint on this platform.A person by the name of Fattima responds by apologising etc.Afterwards nothing? It is now a Monday.We do some business from home and kids do schooling online.I lodged another complaint on their "support" tab.They havent responded to first "ticket"
People are basically at their mercy to respond to complaints.The arrogance of this company is overwhelming.
People are basically at their mercy to respond to complaints.The arrogance of this company is overwhelming.