RAIN HAS NO OTHER WAY TOO PAY FAILED DEBITS WHEN THE ACCOUNT IS SUSPENDED.

Good day so I have taken out services with rain and everything is well the internet the connectivity everything works smoothly never have an issue. Until today. I am aware rain debits on the 1st of the month and they tried too debit I had no funds in my account. So I decided too use an alternative account too pay the amount I owe them. So I logged online and I see my account is suspended there is no way too pay. There's no pay now or anything. I have been trying and trying endlessly with no success. I have even emailed support with no response. We are working from home and there's no internet due too this issue. I even messaged rain official page on Facebook with no luck. They suspended my account and there's no way too pay how do they expect us too pay if there's no way too pay? Kindly assist with this matter.