1 reviews | Active since Jan 2022
Rain has no HEART
Rain internet it's more down than up at times due multiple technical faults with their towers. As customers, we log calls and practice some patience and a lot of understanding. We don't demand that rain should reimburse us for amounts equivalent to the collective monthly downtimes, as "WE SHOULD".
When we are late with payment, they suspend our services but don't deduct the money equivalent to the suspension period on their monthly invoices.
When you have been paying them correctly for consecutive months and you suddenly want to request a grace period in a form of making arrangement to pay at the later stage, they demand that you pay R50 upfront, it's like paying R50 for their mercy. Paying R50 for Rain's empathy. If you don't have the R50, they refuse to reconnect your internet. That's psychopathic behavior of the highest level.
Rain has got NO HEART!!! Arranging to pay later is still payment, why must you pay for MERCY?!!
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
2, I don't have the R50 in my bank account required to buy your mercy and understanding. I m broke, hence I need your empathy.
3. Stop blaming the system that was designed by you (Rain). The system was parameters wee not dictated by government regulations or by 3rd party, they were built into the system by you or based on your instruction. The system is maintained by you or 3rd party appointment by you. If you want to overwrite this inhumane parameter you can. However, if you don't have the "will" to do so,, you won't. ITS YOU, NOT THE SYSTEM, stop undermining my intelligence. Rain is the system.
4. If I get R50 three days later, it means I would not have had internet for three days, will the pro-rata amount be deducted from R625 monthly fee, proportionally? If not, why do you even disconnect your services if I will still be required to pay pay the full monthly fee? According to your books, does this m ke sense? Is it fair? Ethical?
2, I don't have the R50 in my bank account required to buy your mercy and understanding. I m broke, hence I need your empathy.
3. Stop blaming the system that was designed by you (Rain). The system was parameters wee not dictated by government regulations or by 3rd party, they were built into the system by you or based on your instruction. The system is maintained by you or 3rd party appointment by you. If you want to overwrite this inhumane parameter you can. However, if you don't have the "will" to do so,, you won't. ITS YOU, NOT THE SYSTEM, stop undermining my intelligence. Rain is the system.
4. If I get R50 three days later, it means I would not have had internet for three days, will the pro-rata amount be deducted from R625 monthly fee, proportionally? If not, why do you even disconnect your services if I will still be required to pay pay the full monthly fee? According to your books, does this m ke sense? Is it fair? Ethical?