Rain has no customer service

Item: Rain
Rating: 1
Author: Alan M

Pathetic service

My router is not working reported it on 7 March 2023 was told logistics will sen out the new router before Friday the 10 March 2023 I have called on everyday enquiring about it and the response I get is "I will get my team leader to send the logistics a mail " or my team leader is on lunch will ask her to send a mail when she comes back ....

This is bull**** there are more than one manager in a call center

In the meantime I must but data from other providers to stay active on my phone at additional cost to me

Is rain going to give me credit on the additional cost I had to spend buying data on my account at the end of the month

Helpful (0)

Replies (2)

Rain's replyOfficial

10 Mar 2023, 14:26

Hi Alan.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.

Rain's reply10 Mar 2023, 14:26

Official

Hi Alan.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.

Alan M's updateReviewer Update

10 Mar 2023, 14:58

I had issues with the Old router I had to wait almost 6 weeks for a new one then this noe works for like 3weeks and stops I called and was told a new one will be delivered before Friday .lol yeah right

My address is
6 vygie street northmead benoni
***

I want a modem delivered by latest Saturday

You guys are quick to say I have to pay for service to be active but replacing my router is part of the service I pay for and I am not getting it

Alan M's update10 Mar 2023, 14:58

Reviewer Update