RAIN has no coverage. 2 months waiting for refund.

I placed my order for the 5G router at R499.00 per month on the 29th of October 2021. It got delivered the same day. I was impressed by the fast delivery. Of course, before ordering I used RAIN's website to check if my area had coverage as advised. There was coverage according to the site. It got installed and within a day of installation I already knew that it was false advertising. There was no signal. I called to ask assistance and was told that I need to follow the instructions on the website for signal optimization. I did so and I was unsuccessful. The guy who installed the whole thing had given me his number, I called him and he came back (this is day 3) and did the optimization and he concluded that it seems I'm not getting any coverage. He logged my complaint on his side and I also sent an email asking for a refund. I qualify for a full refund because I sent the email within the 7 days of the router's delivery (There are customer service recordings of them admitting that I qualify for a full refund). Today is 31 December 2021 and I still don't have my refund although the device was collected. I have tried calling them and asking why they haven't refunded me yet. Their excuse is always that their partner, RAM couriers has not confirmed that they did collected the device. It has been a frustrating time and money-consuming experience. Data is so expensive and I was hoping that this was a good solution. I asked around. My advice is that if you're thinking of getting RAIN WI-FI to not do it. No one I know who purchased their routers or sim cards is happy. It has been 2 months waiting for a R499.00 refund. I wonder how many more people are struggling to get their refunds from this company. It's false advertising. A complete ****. Even if you have signal, the connection is so slow and you end up using alternative means for data, which defeats the purpose of having a router. ALMOST TWO MONTHS! Every call, RAM is being blamed for not confirming that they collected the device and you never get a solution after being told about RAM. How is your partner disappointing you any of my business? Should you even be telling people that your admin is so bad? So disappointed. All the millions spend on television air time and you can't refund R499.99. NIYAMANGAZA.