Rain Has ****** My Money - Wrongful Cancellation of GeForce Now Subscription

Rain Has ****** My Money - Wrongful Cancellation of GeForce Now Subscription

My subscription is fully paid until the end of September. However, it has been cancelled, leaving me unable to access the service that I have rightfully paid for.

I have sent 7 emails and currently have 2 support tickets pending with no response from your team.

Ticket number: #***7

Ticket number: #***9

I have called Rain customer service three times, explaining the situation each time. I was informed that my payment was processed twice, once for a late payment and again for the subscription period up to the end of September. Each time your team promised a call back to resolve this issue, but I have yet to receive any follow-up. This is unacceptable as every day passes is a day that I have paid for.

During one of my phone conversations, a consultant informed me that there was nothing that could be done since the subscriptions are currently sold out on the website. This response fails to address the fact that I have already paid for my subscription until the end of September.

Then on 2 of the calls, the consultants left me on hold for over 20 minutes (I can provide the call logs) long enough for the call to end and then never called back.

If reactivating my subscription is not possible, then I demand a full refund of the amount paid.

I have been a loyal Rain customer for nearly a year, consistently paying my subscription fees every month using the payment links that are sent to my what's app.

The reason I have to do this is because I could not update my new card details on the portal as it gives an error but I could not get anyone to help me with this so now I just use the links you send me to make payments.

Please can somebody help me!