Rain has limited ways to work on one account

Rain has limited ways to work on one account . Example the challenge that I am expecting of the data that is add for hundred rand I can't do any changes till next month . That is unfair on me as a customer now I am forced to pay an added amount that I do not have. I think consultants must have authority to help the customer fully by having an obsession on their side to be helpful to the customer . It is really frustrating to call with your money and still do not get the help one is hoping for. The other issue I s about easy pay why as a customer I have to call so many times asking for that number , why was that never sent to without me asking for it as a customer. So that I can choose the payment option please look into that it will make life easy if the information I need will be at hand without any stragglers.