LD
Lefa D
1 reviews | Active since Nov 2021
23 Jun 2024, 19:54
Rain has a terrible network
I put a review down on rain a month ago with their wifi not working, after having to call them every single day while they tell me to reboot the router. Last month they came through to change my router, and guess what... A month later its still not working. I didnt want to rush to complain again but we kept rebooting and changing the routers position a million times, we even took it outside and at a higher level, still its a struggle, we're still paying for zero services.
Helpful (0)
Replies (5)0
Replies (5)Rain's replyOfficial
24 Jun 2024, 09:19Hi Lefa Ditabo,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply24 Jun 2024, 09:19
Official
Hi Lefa Ditabo,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
LD
Lefa D's updateReviewer Update
26 Jun 2024, 18:49Every option you provide to us is not working. You also said you'll send someone through but its been three days and no one has been sent through! Are you waiting for the weekend so we have to go another week without any internet access??
We still can't access internet even now!
We still can't access internet even now!
LD
Lefa D's update26 Jun 2024, 18:49
Reviewer Update
Every option you provide to us is not working. You also said you'll send someone through but its been three days and no one has been sent through! Are you waiting for the weekend so we have to go another week without any internet access??
We still can't access internet even now!
We still can't access internet even now!
LD
Lefa D's updateReviewer Update
26 Jul 2024, 18:47Guys at this point i am just going to ask you come and collect your router and cancel your services. Because i cant live like this.
You guys cant keep coming to my house monthly to fix the same issue. Basically it means you cant solve your own problems as well.
You guys cant keep coming to my house monthly to fix the same issue. Basically it means you cant solve your own problems as well.
LD
Lefa D's update26 Jul 2024, 18:47
Reviewer Update
Guys at this point i am just going to ask you come and collect your router and cancel your services. Because i cant live like this.
You guys cant keep coming to my house monthly to fix the same issue. Basically it means you cant solve your own problems as well.
You guys cant keep coming to my house monthly to fix the same issue. Basically it means you cant solve your own problems as well.
LD
Lefa D's updateReviewer Update
28 Jul 2024, 01:12Yes they did
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Lefa D's update28 Jul 2024, 01:12
Reviewer Update
Yes they did
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Lefa D's updateReviewer Update
30 Jul 2024, 10:52But we're still having issues. This wifi doesnt work between the 25th and 5th of every month
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Lefa D's update30 Jul 2024, 10:52
Reviewer Update
But we're still having issues. This wifi doesnt work between the 25th and 5th of every month
