TM
Tshegofatso M
1 reviews | Active since Dec 2024
21 Dec 2024, 11:10
Rain has a poor service
I cancelled my subscription on the 15th of November was told a consultant will get back to me. They never did made a follow up on the 22nd of November on the 27th of November decided to return their router. On the 13th of December they billed me the full amount (R569.00). Now I want my refund they are not will to give me my money back. And I have complained about their service before they never took accountability whatsoever
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
21 Dec 2024, 11:16Hi Tshegofatso,
Thank you for bringing your billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply21 Dec 2024, 11:16
Official
Hi Tshegofatso,
Thank you for bringing your billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
TM
Tshegofatso M's updateReviewer Update
21 Dec 2024, 14:09And if you charge for active service from the 27th of November till the 15th of December your router was inactive so what are you implying?? R569 it’s a lot of money and I want it back
TM
Tshegofatso M's update21 Dec 2024, 14:09
Reviewer Update
And if you charge for active service from the 27th of November till the 15th of December your router was inactive so what are you implying?? R569 it’s a lot of money and I want it back
TM
Tshegofatso M's updateReviewer Update
21 Dec 2024, 15:16So you are telling that 214.47 GB =R569,00
That’s not what you advertised or what you post paid means. And I also have emails and you say you record your call check on your system explains to that your network is not working or slow yet I was able to use 214.47 GB of data Now you taking me to pillar to post and you don’t wanna refund me the money I’m owed??
That’s not what you advertised or what you post paid means. And I also have emails and you say you record your call check on your system explains to that your network is not working or slow yet I was able to use 214.47 GB of data Now you taking me to pillar to post and you don’t wanna refund me the money I’m owed??
TM
Tshegofatso M's update21 Dec 2024, 15:16
Reviewer Update
So you are telling that 214.47 GB =R569,00
That’s not what you advertised or what you post paid means. And I also have emails and you say you record your call check on your system explains to that your network is not working or slow yet I was able to use 214.47 GB of data Now you taking me to pillar to post and you don’t wanna refund me the money I’m owed??
That’s not what you advertised or what you post paid means. And I also have emails and you say you record your call check on your system explains to that your network is not working or slow yet I was able to use 214.47 GB of data Now you taking me to pillar to post and you don’t wanna refund me the money I’m owed??
TM
Tshegofatso M's updateReviewer Update
21 Dec 2024, 15:19Break it down for me like you are taking me for an idiot
So you are basically telling that from 15th to the 27th of November I’m charged R569,00. Because I used 214.47
How sure am I that I even used that data. And you can respond to me here yet you can’t call me?? Yet we should be satisfied with the level of service we get from you
So you are basically telling that from 15th to the 27th of November I’m charged R569,00. Because I used 214.47
How sure am I that I even used that data. And you can respond to me here yet you can’t call me?? Yet we should be satisfied with the level of service we get from you
TM
Tshegofatso M's update21 Dec 2024, 15:19
Reviewer Update
Break it down for me like you are taking me for an idiot
So you are basically telling that from 15th to the 27th of November I’m charged R569,00. Because I used 214.47
How sure am I that I even used that data. And you can respond to me here yet you can’t call me?? Yet we should be satisfied with the level of service we get from you
So you are basically telling that from 15th to the 27th of November I’m charged R569,00. Because I used 214.47
How sure am I that I even used that data. And you can respond to me here yet you can’t call me?? Yet we should be satisfied with the level of service we get from you