Rain has a ******* billing system

Rain has some serious billing issues, they do not want to acknowledge that they are ruining their own reputation and losing customers because they defend a faulty billing system.

Ok, my payment date has always been the 25th of every month. My last payment was 27th February

On the 7th March there was a debit attempt on my account which fortunately was unsuccessful, but I was disconnected for about an hour. I called on the 11th as I was disconnected again to inquire and they apologized and told me about their system glitch.

On that same call I ask the guy if I can align the billing date and payment date to the first of the month and he agreed and made changes.

On the 15th my services were disconnected, I spent all the airtime I had on calls telling them I don't owe them any money and my services shouldn't be disconnected. I made such a noise, until a manager called me and I had the discussion with him and he realised it's due to the payment date that it shows I'm overdue and it shows I was supposed to make a payment on the first of March. He acknowledged the error and bad way the system is handling the changes he will escalate to the high management and possibly system developers. My services were reconnected.

On Monday the 17th we are at the same spot again where my services were disconnected after numerous calls explaining the same thing, being promised a call back. Till now, no resolution. I refuse to make 3 payments a total of R1707 in a space of just 30 odd days. 27 February I paid so I can have services in March. Because of billing change date which is only supposed to be affective on the first of April, I'm expected to pay now mid March and again on the 1st of April.

If the agents ddnt know this was going to happen when I requested to align the dates, how was I supposed to know. Your billing system lacks adaptability.

Yesterday I then asked for the payment date to be restored to what it was, it was restored and was told they system is still saying overdue and I need to make a payment.

I need this sorted so I can work and earn a living.