JM
Jason M

1 reviews | Active since Mar 2015

30 Dec 2020, 15:42

Rain hard capped certain internet tasks

Hi i just want to complain about the rain 5g basic package. On the website they claim up to 30mb speeds. When I do a speed test I get 38mb download and up to 20mb upload. I went to test out the service and notice when it comes to streaming videos like youtube and Netflix I see they capped there users to 5mbs and on Netflix I cant even keep 720p sometimes and most of the time I get 480p. I could get 4k netflix on a 8mbs fiber line. The only task i see which you would get there 30mb promise speed is downloading on a gaming service. If i would download on google play store, they capped me to 700kbs and average speeds are 500kbs. When downloading a file on browser, its capped at 2mbs. Rain is misleading there 5g claims and i would also state they would also do the same to there premium service. I would say that rain is the worst service provider in South Africa and also the worst value for money.

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Replies (3)
JM
Jason M's update30 Dec 2020, 15:43
Reviewer Update
Also want state that the tower is 0.50km away.
Rain
Rain's reply30 Dec 2020, 16:29
Official
Good afternoon Jason

I trust you are well

Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you.

Stay safe.

Regards
Mosa
JM
Jason M's update30 Dec 2020, 17:10
Reviewer Update
Hey ***