RM
Relebogile M

1 reviews | Active since Jan 2018

26 Aug 2025, 08:26

Rain harassment

I have an email stating that there is no payment due from me to Rain after returning your device. This is a gross disregard for the agreement and cancelation there of. Please ensure that no further attempts to debit my account are put through as I have withdrawn my concent by ending usage and returning your devices. I will refer this matter to the ombudsman and my legal representative should this request be ignored, as you have for the past month. An encroachment on my POPI act has already occurred when you shared my details with a third party without cause or consent. I have experience emotional distress and anxiety from the stress of your incessant harassment and attempts at affecting my monetary well-being. Your written acknowledgment that I will not be billed further, is with my legal representative and contrary to the many victims your surely, I will take action and you will be the ones to pay me.

0
Replies (2)
Rain
Rain's reply26 Aug 2025, 10:07
Official
Hi Relebogile,

 Thank you for bringing your complaint to our attention,

 We're sorry your rain experience hasn't been as good as expected.

 We will be in touch to further assist.

 Regards,
 rain.
RM
Relebogile M's update26 Aug 2025, 11:52
Reviewer Update
Please remove my profile that was associated with the Rain products I cancelled.
I gave the same request to the individual who called to advise on the account being cleared.
There is no way to delete my profile myself. I would like all details including my card details removed as I am no longer your customer and no longer give consent to Rain South Africa having access to my Bank card details.