Rain Go services are frustrating
I HAVE CANCELED THE SERVICES OF RAIN MULTIPLE..SEVERAL TIMES YET THEY KEEO DEBITING MY ACCOUNT, IVE ESCALATED KEEP GETTING PROMISES THAT IT WILL BE RESOLVED BUT STILL SAME RESULT..IVE PUT IN WRITING THAT THEY HAVE NO AUTHORIZATION TO DEBIT MY ACCOUNT..YET TO NO AVAIL THEY PERSIST..AND THEY EVEN CONFIRM IN WRITING THAT MY SERVICES ARE CANCELED AND NO DEBIT ORDERS WILL CONTINJE..YET TO NO SURPRISE..THEY HAVE JUST GONE AND DEBITED MY ACCOUNT AGAIN...I CANT EXPRESS HOW FRUSTRATING AND *********** THAT BUNCH IS.. THAT THE ONE DOESNT KNOW WHAT THE OTHER IS DOING AND HOW FRUSTRATING IT IS TO DEAL WITH THEM...BE CAREFUL IF SIGNING UO WITH RAIN CAUSE IT SEEMS ONCE THEYBHAVE YOUR ACCOUNT DETAILS..YOU ARE JUST A NUMBER AND THERE IS NO CUSTOMER SERVICE OR COMPETENT PEOPLE THERE THAT CAN ACTION A SIMPLE REQUEST...
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
01 May 2026, 14:45Hi Guthrie
Thank you for bringing this to our attention.
We’re looking into your billing enquiry and will reach out with an update.
Regards,
rain.
Thank you for bringing this to our attention.
We’re looking into your billing enquiry and will reach out with an update.
Regards,
rain.
Rain's reply01 May 2026, 14:45
Official
Hi Guthrie
Thank you for bringing this to our attention.
We’re looking into your billing enquiry and will reach out with an update.
Regards,
rain.
Thank you for bringing this to our attention.
We’re looking into your billing enquiry and will reach out with an update.
Regards,
rain.
's updateReviewer Update
01 May 2026, 15:14That was not what was communicated to me, the written confirmation I recieved was that NO DEBIT ORDERS will run off from 1 May 2026, yet there was, and Ive always had to ne be debited in advance, which logically means that Rain has taken an ADDITIONAL amount which is UNAUTHORIZED.
The debit order of R620.00 is to be refunded immediately and services canceled and closed- Im not getting a debate about it as I have all records and communication in writing if you wish. Process the refund immediately else I escalate further
Thank you
The debit order of R620.00 is to be refunded immediately and services canceled and closed- Im not getting a debate about it as I have all records and communication in writing if you wish. Process the refund immediately else I escalate further
Thank you
's update01 May 2026, 15:14
Reviewer Update
That was not what was communicated to me, the written confirmation I recieved was that NO DEBIT ORDERS will run off from 1 May 2026, yet there was, and Ive always had to ne be debited in advance, which logically means that Rain has taken an ADDITIONAL amount which is UNAUTHORIZED.
The debit order of R620.00 is to be refunded immediately and services canceled and closed- Im not getting a debate about it as I have all records and communication in writing if you wish. Process the refund immediately else I escalate further
Thank you
The debit order of R620.00 is to be refunded immediately and services canceled and closed- Im not getting a debate about it as I have all records and communication in writing if you wish. Process the refund immediately else I escalate further
Thank you
's updateReviewer Update
01 May 2026, 19:29Please see communication between myself and the *********** team members you have , according to me amd the law this is in black and white and on the record and clear as can be---. Baring in mind this is ALSO theb3rd or tl4th time Ive cancelled this frustrating service..
Screenshot_***_WhatsApp.jpg 287.32 KB
Screenshot_***_WhatsApp.jpg 287.32 KB
's update01 May 2026, 19:29
Reviewer Update
Please see communication between myself and the *********** team members you have , according to me amd the law this is in black and white and on the record and clear as can be---. Baring in mind this is ALSO theb3rd or tl4th time Ive cancelled this frustrating service..
Screenshot_***_WhatsApp.jpg 287.32 KB
Screenshot_***_WhatsApp.jpg 287.32 KB
's updateReviewer Update
01 May 2026, 19:31This is not the onky proof I have and Im saying it the last time, refund my debit order which was NOT authorized and since joining Ive had to pay up front for services else they were disconnected, so your statement of paying for service in arrears is incorrect.
Refund immediately or thia matter will be escalated further
Refund immediately or thia matter will be escalated further
's update01 May 2026, 19:31
Reviewer Update
This is not the onky proof I have and Im saying it the last time, refund my debit order which was NOT authorized and since joining Ive had to pay up front for services else they were disconnected, so your statement of paying for service in arrears is incorrect.
Refund immediately or thia matter will be escalated further
Refund immediately or thia matter will be escalated further
's updateReviewer Update
03 May 2026, 05:48STIL NO RESPONSE OR RESOLUTION AFTER SENDING 5THEM PROOF OF COMMUNICATION IN WRITTING, THEY DONT TAKE FRUSTRATE COMPLAINTS SERIOUSLY AND UNRERTAND WHY THERE IS FRUSTRATION IN THE FIRST PLACE
's update03 May 2026, 05:48
Reviewer Update
STIL NO RESPONSE OR RESOLUTION AFTER SENDING 5THEM PROOF OF COMMUNICATION IN WRITTING, THEY DONT TAKE FRUSTRATE COMPLAINTS SERIOUSLY AND UNRERTAND WHY THERE IS FRUSTRATION IN THE FIRST PLACE
's updateReviewer Update
03 May 2026, 10:39It has been sent to *** ages ago as requested , marked Hello Peter from Guthrie Fiaher, as you requested
's update03 May 2026, 10:39
Reviewer Update
It has been sent to *** ages ago as requested , marked Hello Peter from Guthrie Fiaher, as you requested
's updateReviewer Update
03 May 2026, 19:42Great thank you, thats all I wanted, thanks for the confirmation and your Professionalism, Rain needs more individuals like you.
Thank you
Thank you
's update03 May 2026, 19:42
Reviewer Update
Great thank you, thats all I wanted, thanks for the confirmation and your Professionalism, Rain needs more individuals like you.
Thank you
Thank you