FN
Fiona N
1 reviews | Active since Jun 2016
23 Jun 2025, 11:31
RAIN GO IS GOING TO "GO"!!!
I have 2 routers on my Rain profile and was provided with 2 free Rain sim cards per router. One of the sim cards was assigned before the second router was added and has been in use and topped-up as required. Now that everyone I deal with has this number, I am now unable to top-up as this sim card and one other has disappeared from my profile. I have called RainGo for assistance several times and have had promises that this issue has been escalated on 2 occasions now. I receive email notifications from Rain with a reference number and "Help is on the way" note and that seems to be where the support ends! EXTREMELY FRUSTRATING and possibly will lead to my changing provider.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
23 Jun 2025, 11:41Hi Fiona
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply23 Jun 2025, 11:41
Official
Hi Fiona
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
FN
Fiona N's updateReviewer Update
02 Jul 2025, 14:01The "current" issue has been an issue for some time now. Restart the device and test what?? Please send the direct link to top up the card. It doesn't help much though if I need to do this every time the number needs to be topped up. Why would 2 of thge 4 numbers reflect on my profile if the issue is an app issue?? This response does not make sense.
FN
Fiona N's update02 Jul 2025, 14:01
Reviewer Update
The "current" issue has been an issue for some time now. Restart the device and test what?? Please send the direct link to top up the card. It doesn't help much though if I need to do this every time the number needs to be topped up. Why would 2 of thge 4 numbers reflect on my profile if the issue is an app issue?? This response does not make sense.