HN
Hugo N
1 reviews | Active since Feb 2019
08 Oct 2025, 13:17
Rain GO impossible to cancel service, costing me money and outstanding balance.
In March 2025, we moved home. We were using Rain GO's internet service up to that point. Since then, I have been trying to cancel my service, but up to this point (October 8, 2025), I have not been able to do so. In the meantime, my outstanding amount continues to grow by thousands of rands.
The last straw was when I once again spoke to someone at Rain in person to cancel the service and refund the money I had paid them, AFTER trying to cancel the service. This morning, I again received a vague answer saying nothing, and the constant reminders that I have an outstanding balance.
Long story short: It is incredibly EASY to sign up for the service and IMPOSSIBLE to get out.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
08 Oct 2025, 13:37Hi Hugo
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply08 Oct 2025, 13:37
Official
Hi Hugo
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
HN
Hugo N's updateReviewer Update
08 Oct 2025, 14:30Thank you for your reply.
CCD Couriers has now contacted me to fetch the Rain router.
I trust this will now be all behind us, as Rain has been a good service provider during the years we have used its service.
CCD Couriers has now contacted me to fetch the Rain router.
I trust this will now be all behind us, as Rain has been a good service provider during the years we have used its service.
HN
Hugo N's update08 Oct 2025, 14:30
Reviewer Update
Thank you for your reply.
CCD Couriers has now contacted me to fetch the Rain router.
I trust this will now be all behind us, as Rain has been a good service provider during the years we have used its service.
CCD Couriers has now contacted me to fetch the Rain router.
I trust this will now be all behind us, as Rain has been a good service provider during the years we have used its service.