FA
Faiyaz A

1 reviews | Active since May 2017

15 Mar 2024, 13:05

RAIN GIVES SH## SUPPORT

I called in for a technical issue in Oct 2023 and I told the agent I would be away from Nov till the end of Jan. I was abroad. As can be seen on my usage. You billed me for months I wasn't even here. I spoke to a manager in Feb and they said they would get it sorted out. They reactivated my acc a few hours later but no one contacted me. I am not paying for the months I was not here and I made a payment at the beginning of this month. I am sick of this **** service can someone sort my acc out now! Or we cancel and I'll use a less thieving ISP.

0
Replies (6)
Rain
Rain's reply15 Mar 2024, 13:26
Official
Hi Faiyaz A. 

Thank you for reaching out. We’re sorry your rain experience hasn't met the standard you might’ve expected. Please note that we will look into your query and provide you with feedback.

Regards,
Rain
FA
Faiyaz A's update16 Mar 2024, 03:12
Reviewer Update
Still waiting
FA
Faiyaz A's update19 Mar 2024, 14:59
Reviewer Update
Then cancel my line you people are disgusting
FA
Faiyaz A's update20 Mar 2024, 09:25
Reviewer Update
You do it I'm not even bothering
Rain
Rain's reply20 Mar 2024, 09:39
Official
Hi Faiyaz A.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.
rain.
FA
Faiyaz A's update20 Mar 2024, 11:16
Reviewer Update
I've contacted both of your CEOs Brandon and Conrad on LinkedIn. I'll Deal with you through them.