RAIN – From Loving the Service to Being Extremely Disappointed

RAIN – From Loving the Service to Being Extremely Disappointed

I have been a Rain customer for some time and, honestly, I have always had a very good experience with Rain. The connectivity was excellent, and I had no complaints — until recently.

Over the past month, the connectivity became **terrible**, which ultimately led me to cancel my subscription today, **16 September 2026**.

What has frustrated me even more is the cancellation process. I expected that cancelling today would mean my service would be cancelled immediately. Instead, I was advised that Rain no longer cancels subscriptions immediately and that my cancellation has been scheduled for **the end of September**.

Yes, I accept that there may be terms and conditions in the contract that I overlooked. However, the whole experience has left a very bad taste in my mouth. Why make it so difficult for a customer who is no longer happy with the service to cancel?

To make matters worse, the consultant I spoke to was **extremely rude and dismissive**. I still had questions that I was trying to ask, but instead of allowing me to finish, he ended the call while I was still speaking. That is simply not the level of customer service I expected from a company I had always rated so highly.

I am extremely frustrated because **I genuinely loved Rain and recommended the service before**. It is disappointing that a deterioration in connectivity, followed by such a poor cancellation experience, has completely changed my view of the company.

Rain, you can do better than this. Customers deserve reliable connectivity **and** respectful treatment when they have concerns or decide to leave.

Very disappointed. **16 September 2026**