KN
Khanyisa N
1 reviews | Active since Nov 2024
01 Nov 2024, 13:56
RAIN "FREE" UPGRADE A ****
RAIN "FREE" UPGRADE A ****
Don't be fooled by Rain offering a "FREE" upgrade, it is a ****. They had been offering me a free upgrade at no extra cost for a while, initially I was reluctant but eventually decided to take up the offer. They upgraded me for FREE and have been deducting twice the amount of what my subscription fee was before the upgrade from my account. every time I speak to their agents they keep telling me they will escalate and it will be resolved. my payment went through today and it is still not what my monthly subscription was before the "FREE" upgrade.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
01 Nov 2024, 16:13Hi Khanyisa N,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply01 Nov 2024, 16:13
Official
Hi Khanyisa N,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
KN
Khanyisa N's updateReviewer Update
25 Nov 2024, 11:1725 days later and I'm still waiting for a response from Rain, come the 1st of December they are going to overcharge me again. it's been three months and you guys cant get your act together. if you dont sort it out please cancel my subscription and come collect your router, I'll find an alternative service provider!! I'
KN
Khanyisa N's update25 Nov 2024, 11:17
Reviewer Update
25 days later and I'm still waiting for a response from Rain, come the 1st of December they are going to overcharge me again. it's been three months and you guys cant get your act together. if you dont sort it out please cancel my subscription and come collect your router, I'll find an alternative service provider!! I'
KN
Khanyisa N's updateReviewer Update
25 Nov 2024, 12:08how did you guys get to R328.87, my monthly subscription before the upgrade was R285. if this was a free upgrade that is what I should still be paying. On 31/08/2024 R518.87 was deducted, 30/09/2024 R535 deducted Which means I should have a credit because I was overcharged. Please advise
KN
Khanyisa N's update25 Nov 2024, 12:08
Reviewer Update
how did you guys get to R328.87, my monthly subscription before the upgrade was R285. if this was a free upgrade that is what I should still be paying. On 31/08/2024 R518.87 was deducted, 30/09/2024 R535 deducted Which means I should have a credit because I was overcharged. Please advise
KN
Khanyisa N's updateReviewer Update
25 Nov 2024, 12:10the amount that went off on 31/10/2024 was not even R328.87 but R345.
KN
Khanyisa N's update25 Nov 2024, 12:10
Reviewer Update
the amount that went off on 31/10/2024 was not even R328.87 but R345.