Rain, Free phones come with terrible service and assistance

When we first started out with Rain the service was excellent. However since moving the call centre to India the service is really bad. We have been trying to connect two sim card with two new phones that were given to the company in June. You call the call centre and are promised that someone will get back to you. If you are lucky they send an email with a reference number, but we are still unable to use the phones. Pity, they used to be so good.