HM
Humphrey M
1 reviews | Active since Jan 2010
08 Jun 2022, 14:23
Rain - ********** Billing
I missed a payment and my services were suspended as expected, but seemingly they billed for the period my services were suspended. I received an sms that my account was canceled of which I have proof, they still continued to bill me. I called the call center and the agent said that the sms meant nothing as my account was still active, I went to the website to cancel the service and I was billed again immediately after that and rain is still billing my account to this day. I wouldn't refer rain to my worst enemy, what a **** of an ISP.
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
08 Jun 2022, 14:26Hi Humphrey
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply08 Jun 2022, 14:26
Official
Hi Humphrey
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
HM
Humphrey M's updateReviewer Update
08 Jun 2022, 16:19Can you refund me for the months I was billed after you guys sent me an sms that the account was canceled. I have your sms with a time stamp and bank charges for you billing me incorrectly
HM
Humphrey M's update08 Jun 2022, 16:19
Reviewer Update
Can you refund me for the months I was billed after you guys sent me an sms that the account was canceled. I have your sms with a time stamp and bank charges for you billing me incorrectly
HM
Humphrey M's updateReviewer Update
08 Jun 2022, 16:20I'd be more than happy to share the information if you don't have it on your side
HM
Humphrey M's update08 Jun 2022, 16:20
Reviewer Update
I'd be more than happy to share the information if you don't have it on your side
HM
Humphrey M's updateReviewer Update
08 Jun 2022, 17:43Let them know I have all the proof bank charges for all the billing that was not supposed to go off my account and the cancelation sms with the time stamp
HM
Humphrey M's update08 Jun 2022, 17:43
Reviewer Update
Let them know I have all the proof bank charges for all the billing that was not supposed to go off my account and the cancelation sms with the time stamp
HM
Humphrey M's updateReviewer Update
09 Jun 2022, 10:24When can I expect to receive feedback?
HM
Humphrey M's update09 Jun 2022, 10:24
Reviewer Update
When can I expect to receive feedback?
HM
Humphrey M's updateReviewer Update
10 Jun 2022, 19:59You guys work for Rain and you struggle to get assistance, imagine what it's like for us following the set customer service structures 🤔
HM
Humphrey M's update10 Jun 2022, 19:59
Reviewer Update
You guys work for Rain and you struggle to get assistance, imagine what it's like for us following the set customer service structures 🤔
HM
Humphrey M's updateReviewer Update
13 Jun 2022, 17:492 more days without feedback to their own escalations team🤔, Wow!
HM
Humphrey M's update13 Jun 2022, 17:49
Reviewer Update
2 more days without feedback to their own escalations team🤔, Wow!
HM
Humphrey M's updateReviewer Update
14 Jun 2022, 11:51You have made no mention of my bank charges for recent billing which was not supposed to happen of which I specifically brought to your attention and my services were suspended for February, why am I being billed for that?
HM
Humphrey M's update14 Jun 2022, 11:51
Reviewer Update
You have made no mention of my bank charges for recent billing which was not supposed to happen of which I specifically brought to your attention and my services were suspended for February, why am I being billed for that?
HM
Humphrey M's updateReviewer Update
15 Jun 2022, 00:14Can these be sent to my savings account?
HM
Humphrey M's update15 Jun 2022, 00:14
Reviewer Update
Can these be sent to my savings account?