Rain = *****!!!!!!!!

If I could give 0 stars I would. Rain debits money from my account on the 1st of every month. I have not missed one payment since joining rain. This month is a different story, as they have debited the money as usual but they have suspended my account claiming I have not played for the previous month. I have POP, I have invoices, I have bank statements, I have everything!! And here I am without internet for a week now. I have emailed them just to receive an automated response. Rain has really disappointed me. There is no way to get a hold of them. They never answer the customer care line, they give automated responses in emails and they takes days to respond to a query.

I have however found out that there are rain customer agents on MyBroadband. I am currently speaking to an agent, but the process is taking too long.

Rain need to be held accountable ASAP