Rain, for those with their heads in the clouds

Do NOT, I repeat, do not sign up with this **** of a company... Here's my experience

1-I bought the sim, downloaded the app and followed all the steps, including making a payment. I was able to do 2/3 of their verification steps despite my account being debited.

2-it took over a week for me to get service and when I did, slow is an understatement. The moment 3 devices are connected at the same time, forget about streaming movies

3-being that my service only began on the 24th March '23, yet I had paid the amount due, imagine my shock when I got home to find that we're no longer connected, that was 5th April' 23

4- fortunately we had to be out of the country for some weeks but upon my return, 17th April, I went into my app and was alerted that I ought to pay R385 to resume services, which I promptly did and voila, we were connected again

5- this past weekend being a long weekend, we took advantage and got some well deserved vacation time and to my horror, when we arrived home on the 2nd May '23,no service... Again

6- I called the rain contact number and after having the phone calls "mysteriously" cut out when asking for a proper explanation, I was finally listened to by a very rude and opinionated and absolutely unprofessional lady who interrupted me as I tried to explain my plight, gave me incorrect amounts for my package(she said that I'm supposed to pay R620 instead of the R499)🤷🏽♂️🤷🏽♂️🤷🏽♂️

In summary, she tried to pull the pro-rata jargon to which I gave her a simple example of what it meant to be an upfront payment client, formerly known in cellular terms as "pay-as-go"... after wrangling back and forth and her realising that I'm no fool, she conceded that they actually owe me a credit and I accepted, but alas, that was just a minor victory in a war. I proceeded to ask that my debit order date be changed because as things stood, I would never receive uninterrupted service because I get cut off randomly, I pay after the 1st because that is when my service began, yet on the 1st I get a debit for the full amount 🙄🙄... The icing on the cake was when she said that they DO NOT change debit order dates, and I said that was impossible, at which point she began another tirade, I immediately asked her to cancel everything and send me an email to that effect so that I have recourse should they attempt to debit my account again... I'm still waiting