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SM
Sylvia M

1 reviews | Active since Jan 2024

25 Mar 2024, 11:09

Rain fixed my problems

I was struggling a lot with rain and felt that I no longer wanna be with it and try another service provider but they really came through for me and helped me quickly with the problem I had.... Thanks a lot!

0
Replies (5)
Rain
Rain's reply25 Mar 2024, 11:17
Official
Hi 

Positive feedback is always encouraging. We appreciate your acknowledgment and kind words.

Thank you.
rain.

Best regards,

SM
Sylvia M's update25 Mar 2024, 11:33
Reviewer Update
Just after writing a good review about you, early this month I called your offices to tell them I will now be paying month end and they sent me an email to confirm that it's fine I will pay month, now I just received an email saying I'm behind with a payment and I should pay now or they are cutting mu connection, I don't understand how you work now???? Kindly explain that.
Rain
Rain's reply25 Mar 2024, 12:27
Official
Hi 

Please kindly note that your account has an outstanding invoice issued 2024-03-14 for the period of 15/03/2024 - 14/04/2024 which was due on the 15th of March as per your chosen payment date. Please log into your rain profile. Go to my account > go to settle the overdue amount and select "use another payment method", scroll to the button and you'll find different payment methods.

Regards,
rain. 

Best regards,

SM
Sylvia M's update25 Mar 2024, 12:42
Reviewer Update
So what you are saying is I have to pay R559 now and also pay it next week on month end R559?
Rain
Rain's reply25 Mar 2024, 14:26
Official
Hi,

Thanks for taking our call.

Due to the overdue balance, we are not able to assist you with the payment date change. 

Kindly settle your overdue balance so we can assist you with the billing date change.

Please let us know if you require any further assistance.

Thanks, rain.

Best regards,