Rain

I cancelled my Rain contract on the 4th of February and disconnected it as their coverage is very poor. I was told that bcoz they didn't get money for January billing they will cancel the contract after receiving the money, boom the 1st of March they deducted 2 x R499 which when I call them they said the 1 x R499 was for January coverage so what I don't understand what is the other R499 for? The people that have been calling me from Rain some said I will reimbursed my other R499 as soon as they collet their router even today I am still waiting for my money and them to collect their router. Today the 14th March I received a call from one of Rain people still saying the reason for the call is to check up about my problem which is a coverage, to my surprised why are they still talking about coverage while I cancelled on the 4th of February, the lady said Rain is not gonna reimburse my money which I feel like they are ******* skelems *****ing from the people why am I not gonna reimbursed my money while I cancelled their contract in February why am I being billed for February month. Rain is a thieve I am still waiting for my money. Such a bad service provider.