Rain failure to reinstate service ..afer their fault

I called Rain to schedule my service cancellation for end of November. The service agent incorrectly cancelled the service immediately! I called and pointed out it was their agents problem and asked them to pull up the voice recording. They still have done neither After several calls to get to a senior or manager, and been promised returned calls by them. NOTHING!! After 3days, the service is still offline and Rain continues to say that are trying to reactivate the service with the Cancellations Team -EVEN THOUGH this is THEIR fault The support and resolution from Rain's team is a clear display of their lack of professionalism and technical apitude. Rain has damn taken the payment for the month of November and STILL FAILS to reactivate my service I am sincerely going to ensure this gets to an Executive and they be held accountable as too many people have fallen in the death spiral of support and technical resolution