RAIN Failure to deliver

I ordered the new Rain Loop on Saturday the 17th. Intending to start a business relationship with Rain but now I think that I will regret my decision. The Loop was to be delivered within three to five business days and I gave them my office address since Jo'burg CBD is convenient for all but there was no delivery made. I called in on Thursday to find out where my order was and was told that it would arrive the following day. Needless to say; I would not be in the office that day but, I made alternative arrangements. I was given the Courier Company details and Reference number and when I contacted them, they told me that RAIN had canceled the order from their side. I called on Friday and was told that the order was going to be sent on that day and; (no shocker there) NOTHING! I called in again today and spoke to a nice Indian lady who told me that the Loop is still going to be delivered within this week. Really? If this is how you treat new business, how long do you see this relationship lasting or should we just cut our losses and go our seperate ways RAIN?