RAIN fails to process cancellation, holds subscriber to ransom!

I requested cancellation of my RAIN 4G unlimited account at the end of November 2025. Note that I could not cancel using their mobile app as it does not offer that option. RAIN also does not offer any other contact points such as a call centre number, email address etc. that can be used to communicate with a living being. You are forced to use their AI ChatBot which is actually less than helpful. I noted in late December 2025 that RAIN was still trying to bill me for December's subscription. Again, useless ChatBot created a support ticket and I was informed that if I do not pay December's subscription, the subscription could not be cancelled. I paid the outstanding amount and the ChatBot confirmed that all was good and that the ticket had been escalated to the retentions team. Guess what? - This morning I get a WhatsApp saying that my payment is overdue!!!! Again, engage with useless chatbot only to be told that the cancellation has not been processed and the subscription is still active. I have again requested that my cancellation request of November 2025 be actioned. Perhaps by writing this review, I will have a live human being with some customer service passion contact me - I can live in hope! Safe to say, it will never RAIN in my home again!