DK
Danie K
1 reviews | Active since Mar 2017
22 Oct 2021, 10:35
RAIN fails once again to deliver service
It has now been more than a week since I returned the faulty RAIN router. And once again, Rain is not taking the time out of their "busy" schedule to contact me or inform me when my refund will be deposited.
Reference number COL***9 Collection date 2021/10/13
This is exactly why i ended my subscription to the failing RAIN service because of a total lack or willingness to address issues and communicate with their now (im sure) dwindling client base.
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Replies (3)0
Replies (3)
Rain's replyOfficial
22 Oct 2021, 16:09Hi Danie
I sincerely apologize for the experience you have had , could you please advise me what the refund is for as i did investigating into your profile and does not seem like a refund is due.
I sincerely apologize for the experience you have had , could you please advise me what the refund is for as i did investigating into your profile and does not seem like a refund is due.
Rain's reply22 Oct 2021, 16:09
Official
Hi Danie
I sincerely apologize for the experience you have had , could you please advise me what the refund is for as i did investigating into your profile and does not seem like a refund is due.
I sincerely apologize for the experience you have had , could you please advise me what the refund is for as i did investigating into your profile and does not seem like a refund is due.
DK
Danie K's updateReviewer Update
22 Oct 2021, 16:24What do you mean a refund is not due? I canceled my RAIN subscription within 7 days of payment because you did not address the issue of a malfunctioning router. I spoke the one of your managers called NERASHA who confirmed your policy of paying a refund if your services are canceled within 7 days after receiving payment. I have the recording of my conversation with NERASHA.
RAM couriers collected the router on 2021/10/13 and i am STILL waiting on my refund.
I have phoned RAIN today and requested a call back from management (Nerasha) but am still waiting on her call.
If this issue is not resolved i will have no other option but to bring this to the attention of CONSUMER PROTECTION.
RAM couriers collected the router on 2021/10/13 and i am STILL waiting on my refund.
I have phoned RAIN today and requested a call back from management (Nerasha) but am still waiting on her call.
If this issue is not resolved i will have no other option but to bring this to the attention of CONSUMER PROTECTION.
DK
Danie K's update22 Oct 2021, 16:24
Reviewer Update
What do you mean a refund is not due? I canceled my RAIN subscription within 7 days of payment because you did not address the issue of a malfunctioning router. I spoke the one of your managers called NERASHA who confirmed your policy of paying a refund if your services are canceled within 7 days after receiving payment. I have the recording of my conversation with NERASHA.
RAM couriers collected the router on 2021/10/13 and i am STILL waiting on my refund.
I have phoned RAIN today and requested a call back from management (Nerasha) but am still waiting on her call.
If this issue is not resolved i will have no other option but to bring this to the attention of CONSUMER PROTECTION.
RAM couriers collected the router on 2021/10/13 and i am STILL waiting on my refund.
I have phoned RAIN today and requested a call back from management (Nerasha) but am still waiting on her call.
If this issue is not resolved i will have no other option but to bring this to the attention of CONSUMER PROTECTION.
DK
Danie K's updateReviewer Update
22 Oct 2021, 17:13Probably, I don't have the records in front of me to confirm that. Why?
DK
Danie K's update22 Oct 2021, 17:13
Reviewer Update
Probably, I don't have the records in front of me to confirm that. Why?