RAIN FAILING TO CANCEL ACCOUNT

RAIN FAILING TO CANCEL.

My house was broke in to in December 2021. The modem and sim was ******. I Informed Rain and they advised that I need to repay the modem which amounts to R4000 and I am ok with that. The account was never stopped and they still deducting up till now. The even send me a Acknowledgement of debt which I signed and emailed and paid R1500 as down-payment. They deducted Jan R499, Feb R71.29 , R499 and Apr R499. Every consultant I spoke to confirmed that the account was stopped but it never happens. What is going to happen to the money they deducted with providing a service.