MM
Mauritz M
1 reviews | Active since Mar 2014
29 Oct 2020, 18:47
Rain
Poor internet speed and connection. No support from Rain support team, not even a response from them for 3 days now. When reporting a issue with them they state to get back to you within 24 hours. Never happens, by the time they investigate the issue the world would have already come to the end. ****ty provider!!!!
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
31 Oct 2020, 07:39Hi Mauritz
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply31 Oct 2020, 07:39
Official
Hi Mauritz
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
MM
Mauritz M's updateReviewer Update
17 Nov 2020, 19:31Issue still not resolved. 17 days after this complained was raised.
My support ticket was closed by a Warren Lopes, who tells me that my address falls in a non coverage area. According to Rains site I am 3.53KM away from the signal tower. I can see the tower from my kitchens window. How can my upload speed be 12mb/s and my download 0.44mb/s The red dot is where I stay and the black dot is the signal tower.
So Rain please explain to me how the **** am I outside your coverage area. How can my signal strength be full??? Do you employ people from pre-school???
My support ticket was closed by a Warren Lopes, who tells me that my address falls in a non coverage area. According to Rains site I am 3.53KM away from the signal tower. I can see the tower from my kitchens window. How can my upload speed be 12mb/s and my download 0.44mb/s The red dot is where I stay and the black dot is the signal tower.
So Rain please explain to me how the **** am I outside your coverage area. How can my signal strength be full??? Do you employ people from pre-school???
image.png 59.98 KBimage.png 863.59 KB
MM
Mauritz M's update17 Nov 2020, 19:31
Reviewer Update
Issue still not resolved. 17 days after this complained was raised.
My support ticket was closed by a Warren Lopes, who tells me that my address falls in a non coverage area. According to Rains site I am 3.53KM away from the signal tower. I can see the tower from my kitchens window. How can my upload speed be 12mb/s and my download 0.44mb/s The red dot is where I stay and the black dot is the signal tower.
So Rain please explain to me how the **** am I outside your coverage area. How can my signal strength be full??? Do you employ people from pre-school???
My support ticket was closed by a Warren Lopes, who tells me that my address falls in a non coverage area. According to Rains site I am 3.53KM away from the signal tower. I can see the tower from my kitchens window. How can my upload speed be 12mb/s and my download 0.44mb/s The red dot is where I stay and the black dot is the signal tower.
So Rain please explain to me how the **** am I outside your coverage area. How can my signal strength be full??? Do you employ people from pre-school???
image.png 59.98 KBimage.png 863.59 KB