RAIN extremely terrible customer service

I have never had such a bad experience in my life like what I am having with rain and it's customer service department in fact I think rain should shut down it's customer service contact center because they very disrespectful, hanging up calls on their paying customers and not even have the decency to call us back.

This is the second review that I am posting regarding rain bad service, my last review was about a misleading and dishonest agent who cancelled my services for the new rain 101 instead of upgrading me like I requested him to do his name was Aya. The agent assured me that when I made a payment of an additional R145 on top of my already paid monthly subscription for the new rain 101 I would not pay anything else till end of December but that was all a lie and deception. A week ago I received communication from rain that I have to pay R450 to keep my services open and I then called rain to lay a complaint about and after several agents hanging up the line on me I finally got to speak to an agent by the name of Rona who assured me that she would escalate my case to complaints department and gave me case no ***, she advised that I would be called back within 24 hours but to this day no one called me back. Today I called in to follow up on my case and guess what same thing they always do is still happening, agents are just hanging up on me, one of them even told me there is no case open and when I insisted to speak to a supervisor they told me they are working from home and there is no line of transfer to management in fact they are base in the Philippines then the agent hung up on me as well. I am so irritated with rain beyond everything I am even mad about the fact that even on my last review I posted they rep**** to me here on hello Peter assuring me that they are investigating my concern and would get back to me but no one nor communication or even apology was sent to me so this tells me that even high management does not care about it's clients that's why there is no good customer service provided to us....... If there is anyone with a better service provider please share the details because at this point I am beyond furthup with rain, our money is more important to them than customer experience