Rain ,extremely poor service !!!

Extremely disappointed with Rain services and their customer service is of most poorest in the country. On 30th of October my debit order for Rain went of as per normal and on the 4th of November Rain disconnected my services. I called Rain and I was informed it was cause of non payment, I explained to the agent my debit order went off but the agent said she will get someone from billing dept to call me and explain why I was disconnected. I called in again as I got no feedback from them and was informed they would call me to explain why I was disconnected. Its Two weeks later and no one from Rain has called me and I remain disconnected. I feel like Rain aren't taking customers serious, my debit order went off for the month but I rain disconnected.