Rain Extremely Bad Service

When starting out with the service provider it was all good. Had a few connection problems but would call to try and have the issue resolved.

After a year and few months connection problems started to become more and troublesome. I had an external antenna already and decided to purchase a directional antenna with the hope that it would help and had no difference. With the directional antenna 4G coverage was 100% but very very low data connection speeds.

Called Rain to advise as to why we still having slow speeds when we have good connectivity. I was told it was due to having people at home during the lockdown.

I advised that I've been having the same problem even prior to the lockdown so what point are they making exactly?

I was told that I might be far from a tower and when I looked at their tower map the closest tower is 0.48km away from my house.

When doing a speed test we had some dismal results for a 100% full coverage. Results on speed test:

Download 0.05 mbps Upload 0.0 mbps

So I decided to downgrade to the 19hr package and have sent three requests and still no response