QD
Quintin D
1 reviews | Active since Apr 2010
08 Feb 2021, 08:19
rain experiencing SIM activation drought
Sent a request for a SIM swap in the last week of January. Received to new SIM card on 1 February 2021. The SIM card is still not active. I received an email on 5th Feb saying an SMS had been sent, however, nothing received. Please assist, I urgently need my service to work again!
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Replies (2)0
Replies (2)
Rain's replyOfficial
08 Feb 2021, 09:41Good morning Quintin
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
Rain's reply08 Feb 2021, 09:41
Official
Good morning Quintin
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
QD
Quintin D's updateReviewer Update
11 Feb 2021, 08:03Good morning Mosa
Thank you for your very generic reply!
Three days on, and I am no further with getting my replacement SIM activated!
How long do you think is reasonable to expect to:- a) get my SIM activated since 1 February (11 days and counting); and b) to wait for one of your agents that you advised will be in contact with me, to indeed contact me?
I spoke with Lerato (when I called the contact centre) on Monday, and was told 2 hours, but could be 48 hours. Thursday and 72 hours later, still no joy.
Please respond with urgency and definite time lines.
Thank you?
Quintin
Thank you for your very generic reply!
Three days on, and I am no further with getting my replacement SIM activated!
How long do you think is reasonable to expect to:- a) get my SIM activated since 1 February (11 days and counting); and b) to wait for one of your agents that you advised will be in contact with me, to indeed contact me?
I spoke with Lerato (when I called the contact centre) on Monday, and was told 2 hours, but could be 48 hours. Thursday and 72 hours later, still no joy.
Please respond with urgency and definite time lines.
Thank you?
Quintin
QD
Quintin D's update11 Feb 2021, 08:03
Reviewer Update
Good morning Mosa
Thank you for your very generic reply!
Three days on, and I am no further with getting my replacement SIM activated!
How long do you think is reasonable to expect to:- a) get my SIM activated since 1 February (11 days and counting); and b) to wait for one of your agents that you advised will be in contact with me, to indeed contact me?
I spoke with Lerato (when I called the contact centre) on Monday, and was told 2 hours, but could be 48 hours. Thursday and 72 hours later, still no joy.
Please respond with urgency and definite time lines.
Thank you?
Quintin
Thank you for your very generic reply!
Three days on, and I am no further with getting my replacement SIM activated!
How long do you think is reasonable to expect to:- a) get my SIM activated since 1 February (11 days and counting); and b) to wait for one of your agents that you advised will be in contact with me, to indeed contact me?
I spoke with Lerato (when I called the contact centre) on Monday, and was told 2 hours, but could be 48 hours. Thursday and 72 hours later, still no joy.
Please respond with urgency and definite time lines.
Thank you?
Quintin