MB
Magdeline B
1 reviews | Active since Nov 2013
17 Aug 2022, 11:06
Rain escalation
I have cancelled my rain subscription in May On the 1st of June I even switched off their device. On the 1st of July they debited my bank account. I have been calling rain for my refund, and they have been telling me they escalating the matter Even today when I call they still escalating the matter. How long is your turn around for refunds Do you escalate and later fold your arms and wait for the client to keep on following up
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
17 Aug 2022, 11:10Hi Magdeline
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply17 Aug 2022, 11:10
Official
Hi Magdeline
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
MB
Magdeline B's updateReviewer Update
19 Aug 2022, 22:04The device has already been collected on the 10th of August
MB
Magdeline B's update19 Aug 2022, 22:04
Reviewer Update
The device has already been collected on the 10th of August
MB
Magdeline B's updateReviewer Update
19 Aug 2022, 22:05It seems as if your systems are not talking to each other. The device was collected on the 10th of August already
MB
Magdeline B's update19 Aug 2022, 22:05
Reviewer Update
It seems as if your systems are not talking to each other. The device was collected on the 10th of August already