Rain *****ently deducting increased premium a month earlier that the increase date & further deducting a premium despite advising no further premium & Banking details deleted off Rain System

I have been a client of rain for a couple of years. In there past I have had an incident of increase in premium without notification, with increased amounts being taken off my account.

This time around, I got an email advising of my premium increase effective 01 June. However when the May premium was deducted it was already the new increased amount.

In May, I called in to query this & requested to be refunded for the difference. I at the same time asked for my services to be cancelled. I was advised by the agent that no further premiums would be deducted off my account as well as that my banking details would be deleted off Rain Systems.

I followed up on the refund & email confirming cancellation, only to find out that the 2 calls I logged for the refund of the over debit had been closed, but again I was advised that my account was cancelled & no further premium would go off my account & my banking details would be deleted

01 June a further premium was deducted off my account. When I called in & spoke to a manager (Anne), I will then advised that my account was in Arrears, hence the further premium coming off.

I mentioned to her that I was advised that no further deduction would come off. Anne advised me that she will need to speak to the billing department but they dont work on Sundays but would get back to me on Monday. I didnt receive a call from her. Week of the 02 May called in twice & left messages. My call was not returned.

I have been chasing my tail since 01 Jun with Rain getting the run around. Last week Tuesday 17 June I finally got to speak to Anne again. She advised that she would take the necessary action to: 1) refund my June premium (as I was advised that no further premium was going to go off) 2) Refund my overcharge of May 3) Ensure my Banking details are deleted off Rains systems she said it would take 7 days to action & she would call me on Wed 25 June, as she was away on 24 June. I did not receive a call.

Neither has any of my promised refunds been actioned. I called in today, to speak to Anne. the agent (Jasmin) said that there was no way of her putting me through to Anne. I insisted that I want to speak to Anne & wont put the phone down. She then advised that her supervisor would call (I was still asking whether her supervisor was was authorized to ensure that what i was promised would be actioned & while I was speaking still, the Jasmin cut off the call

It is ***** that Rain took the increase in 01 May, despite stating the increase would only go off 01 June. If they took this R30 increase off 10 000 customers, this is R300 000 that Rain has de*****ed customers off (with some customers not even realising it)