1 reviews | Active since Feb 2021
RAIN ****
They are the worst internet service providers, they give wrong cancellation dates... all there flippen call center agents are from foreign useless countries, don't understand ****... I canceled the service to save money on my internet bill, they told me the service will stop on the 15th of the month, march 2026, which was already paid up from the previous month, the 15th, February 2026, so I took out another service provider on the 15th march and these idiots still charged me again on 31st march, when the service was said to be canceled on the 15th March and now they still go and charge me again today 28th May 2026... I called them and they don't understand ****... said they'll email the full list of payment history but have not done ****... still wait from the morning.. they've got no contact email address to mail even when I ask they giving me bull**** lies... they got no email address for customer to email... they say they'll callback but never do... I hope someone from RAIN reads this!!! And contacts me... they've cost me more money then actually saving money...
We're really sorry your rain experience hasn't been as good as you expected.We're going to get on this asap.
Thank you.rain.
Best regards,
We're really sorry your rain experience hasn't been as good as you expected.We're going to get on this asap.
Thank you.rain.
Best regards,
Please be advised that your request for all invoices has been escalated for further assistance.
Kindly note that your services were billed on a post-paid basis, meaning that the final payment received was for services rendered during March. Once you receive the invoices, you will be able to verify the billing periods covered by each payment.
Best regards,
Please be advised that your request for all invoices has been escalated for further assistance.
Kindly note that your services were billed on a post-paid basis, meaning that the final payment received was for services rendered during March. Once you receive the invoices, you will be able to verify the billing periods covered by each payment.
Best regards,
Thank you for taking my call.
As discussed, I am following up regarding your cancellation request. Once feedback has been received, I will contact you to provide an update and advise you accordingly.Thank you for your patience and understanding while I attend to this matter.
Regards,
rain.
Best regards,
Thank you for taking my call.
As discussed, I am following up regarding your cancellation request. Once feedback has been received, I will contact you to provide an update and advise you accordingly.Thank you for your patience and understanding while I attend to this matter.
Regards,
rain.
Best regards,
Please be advised that, following a further review of your account, your services were cancelled on 31 March 2026. As the account was billed on a post-paid basis, payment for the final billing period was due on 15 April 2026; however, no payment was received at that time.Our records further indicate that on 13 March 2026 at 18:09, the payment date on your account was changed to the 25th of each month. Thereafter, a payment of R589.00 was successfully deducted on 28 May 2026.As your services were provided on a post-paid basis and the outstanding amount related to services already rendered, no refund is due on the account.
Regards,
rain.
Best regards,
Please be advised that, following a further review of your account, your services were cancelled on 31 March 2026. As the account was billed on a post-paid basis, payment for the final billing period was due on 15 April 2026; however, no payment was received at that time.Our records further indicate that on 13 March 2026 at 18:09, the payment date on your account was changed to the 25th of each month. Thereafter, a payment of R589.00 was successfully deducted on 28 May 2026.As your services were provided on a post-paid basis and the outstanding amount related to services already rendered, no refund is due on the account.
Regards,
rain.
Best regards,