OB
Omar B
1 reviews | Active since Sept 2021
17 Sept 2021, 00:08
Rain
I initially had a complaint regarding my internet not working.contacted rain and was advised a technician would be sent..the technician arrived did not resolve the issue and left and .i them contacted the call center where I was advised the issue was resolved as per the technician..where is the integrity..I contacted emailed numerous times only to get feedback asking if the issue has been resolved..how the hell can the issue be resolved when not a thing was done to resolve the issue.i work from home and am 3 days without service which I'm paying for.this is the worst customer service.
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Replies (6)OB
Omar B's updateReviewer Update
17 Sept 2021, 09:36Yes connected on a lan cable. It works perfectly fine .wirelessly nothing is working..
OB
Omar B's update17 Sept 2021, 09:36
Reviewer Update
Yes connected on a lan cable. It works perfectly fine .wirelessly nothing is working..
OB
Omar B's updateReviewer Update
17 Sept 2021, 09:39Please call the technician he will advise as he could not figure it out himself.
OB
Omar B's update17 Sept 2021, 09:39
Reviewer Update
Please call the technician he will advise as he could not figure it out himself.
OB
Omar B's updateReviewer Update
17 Sept 2021, 10:48Great. It's now 4 days at my inconvenience.will be waiting for a response
OB
Omar B's update17 Sept 2021, 10:48
Reviewer Update
Great. It's now 4 days at my inconvenience.will be waiting for a response
OB
Omar B's updateReviewer Update
17 Sept 2021, 14:54On Fri, 17 Sep 2021, 14:43 rain Customer Support, <***> wrote:##- Please type your reply above this line -##Your request (***) has been updated. To add additional comments, reply to this email or click the link below:
https://support.rain.co.za/hc/requests/***Bradley Duane Pillay (rain CeC)17 Sep 2021, 14:43 SASTGood Day Omar
Thank you for contacting rain.
Kindly confirm if your connection has been restored if not please provide us with the below information:
1. What is the issue being experienced? (No Coverage / Connection Error / Low Speeds) ?
2. Please confirm the make and model of the device you are using?
3. The sim card number(Alphanumeric code) which can be located on the actual sim card itself?
4. Your full address from your connection point?
Have a wonderful day ahead
https://support.rain.co.za/hc/requests/***Bradley Duane Pillay (rain CeC)17 Sep 2021, 14:43 SASTGood Day Omar
Thank you for contacting rain.
Kindly confirm if your connection has been restored if not please provide us with the below information:
1. What is the issue being experienced? (No Coverage / Connection Error / Low Speeds) ?
2. Please confirm the make and model of the device you are using?
3. The sim card number(Alphanumeric code) which can be located on the actual sim card itself?
4. Your full address from your connection point?
Have a wonderful day ahead
OB
Omar B's update17 Sept 2021, 14:54
Reviewer Update
On Fri, 17 Sep 2021, 14:43 rain Customer Support, <***> wrote:##- Please type your reply above this line -##Your request (***) has been updated. To add additional comments, reply to this email or click the link below:
https://support.rain.co.za/hc/requests/***Bradley Duane Pillay (rain CeC)17 Sep 2021, 14:43 SASTGood Day Omar
Thank you for contacting rain.
Kindly confirm if your connection has been restored if not please provide us with the below information:
1. What is the issue being experienced? (No Coverage / Connection Error / Low Speeds) ?
2. Please confirm the make and model of the device you are using?
3. The sim card number(Alphanumeric code) which can be located on the actual sim card itself?
4. Your full address from your connection point?
Have a wonderful day ahead
https://support.rain.co.za/hc/requests/***Bradley Duane Pillay (rain CeC)17 Sep 2021, 14:43 SASTGood Day Omar
Thank you for contacting rain.
Kindly confirm if your connection has been restored if not please provide us with the below information:
1. What is the issue being experienced? (No Coverage / Connection Error / Low Speeds) ?
2. Please confirm the make and model of the device you are using?
3. The sim card number(Alphanumeric code) which can be located on the actual sim card itself?
4. Your full address from your connection point?
Have a wonderful day ahead
OB
Omar B's updateReviewer Update
17 Sept 2021, 14:56Please advise me if nothing is being done besides your admin investigating and doing nothing . You keep sending me emails if it's resolved???
OB
Omar B's update17 Sept 2021, 14:56
Reviewer Update
Please advise me if nothing is being done besides your admin investigating and doing nothing . You keep sending me emails if it's resolved???
OB
Omar B's updateReviewer Update
17 Sept 2021, 15:01Why is a technician not being sent to resolve my internet connection
OB
Omar B's update17 Sept 2021, 15:01
Reviewer Update
Why is a technician not being sent to resolve my internet connection