Rain droping service.

Item: Rain
Rating: 2
Author: William W

I have reported twice over this last week regarding the unacceptable data speeds of less than 5mbps on 60mbps package. I am unable to get through to the call centre, no answer and selected the call back option. Still no response.

Helpful (0)

Replies (4)

Rain's replyOfficial

08 Sept 2024, 18:38

Hi,

Thanks for bringing this to our attention.

We're sorry your rain experience hasn't been as good as you expected.

Thank you.
rain.

Rain's reply08 Sept 2024, 18:38

Official

Hi,

Thanks for bringing this to our attention.

We're sorry your rain experience hasn't been as good as you expected.

Thank you.
rain.

William W's updateReviewer Update

09 Sept 2024, 09:58

For the fist few minutes the data speeds went up to over 20mbps and now settled again at about 5mbps Not happy

William W's update09 Sept 2024, 09:58

Reviewer Update

For the fist few minutes the data speeds went up to over 20mbps and now settled again at about 5mbps Not happy

William W's updateReviewer Update

10 Sept 2024, 09:12

Last night things were running great at full speed 60mbps. Now this morning I can't even connect to my router or the internet

William W's update10 Sept 2024, 09:12

Reviewer Update

Last night things were running great at full speed 60mbps. Now this morning I can't even connect to my router or the internet

William W's updateReviewer Update

12 Sept 2024, 10:32

Something went wrong with the router and ended up factory resetting it. This seems to have worked and getting speeds. Thank you for your followups and assigning a techie to assist. Will monitor.

William W's update12 Sept 2024, 10:32

Reviewer Update

Something went wrong with the router and ended up factory resetting it. This seems to have worked and getting speeds. Thank you for your followups and assigning a techie to assist. Will monitor.