Rain down the Drain

I’ve been a customer with Rain for some time, and while the service has been consistently slow, I was willing to give them the benefit of the doubt and reach out for help. Unfortunately, after several follow-ups, I’m still waiting for any meaningful response or support. I understand that things can take time, but the lack of communication and assistance has been incredibly disappointing. As a customer, I expected a certain level of responsiveness, especially given the already slow internet speeds. It’s upsetting to receive absolutely no response or improvement when all I’m asking for is the reliable service that was promised. At this point, I’m not just frustrated with the slow connection but with the service experience as a whole. If you're considering Rain, please be prepared for lengthy waits and limited communication. I sincerely hope they improve both their service speed and customer support, as this has been an overall discouraging experience.