RH
Rosemary H

1 reviews | Active since Jul 2013

02 Sept 2022, 11:16

RAIN DOUBLE-DEDUCTION FROM MY BANK ACCOUNT

In August 2022 Rain decided to just deduct money from my account in the middle of the month even though they had already deducted the monthly payment at the beginning of the month. I raised the issue with the company and they refunded my money. Then yesterday (1 September 2022) Rain deducted money from my account TWICE....AGAIN.... It is so unprofessional and ***** to have a company double-deducting money from clients' accounts without even an explanation nor an apology and not even a working call centre number where we can call and have the issues addressed. SOMEONE FROM RAIN PLEASE CONTACT ME AND SORT THIS ISSUE OUT AS THIS IS TOTALLY UNACCEPTABLE AND DAY-LIGHT *******!!!!!!

0
Replies (2)
Rain
Rain's reply02 Sept 2022, 11:48
Official
Hi Rosemary.

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.
 
Thank you,
rain. 
RH
Rosemary H's update06 Sept 2022, 09:25
Reviewer Update
Dear Rain

4 days later, still no solution to the issue no contact from the finance team.

Please just refund my money which you incorrectly deducted from my account!

Angry customer