Rain double debit me for what? My baby can't eat now because of a poor service by your agent refund my money I need to but my baby milk

Rain I reported this I repeat again your agent didn't explain that's you gonna cut off my line and be expected to pay the billing I was told about month to month contract since all calls are recorded please go back and listen to the calls because if you full charged me I was supposed to be connected you suspended me why charging? Is this a **** or what? Charging me for suspend service how come I was connected on your side while the router was not working on my side?. Today you double debit my baby formula money my baby can't eat now because of the service that was not properly explain to me if I was told I wouldn't take it I would continue with my MTN month to month payimg R1300 for suspended service? Not being formal inform about rain please refund back my money and cancel your service please I can't pay for a box not connecting me Even worse now I am unemployed you took my formula Last cash what's my baby is going to eat after formal complain you continue debiting my account my baby is hungry because of poor service delivery to me I can't take this