Rain Double Debit

Since October 2023 I have been logging numerous tickets and calls to get my account debit date changed from the 25th of every month to the 1st of every month.

On the 27th December 2023 my account was suspended for non payment, I done a manual payment via peach payments (link received from rain call cnetre) and my account was reactivated. I called I again and asked for my date to be changed once again, the call centre agent assured me it would be changed.

On the 30th December 2023 rain debited my account again for the amount of R999 (I done a manual payment on date above)

I called in once again and asked the agent why they debited my account and she said it was for 2 months. Now my question is, why debit my account for R999 if payment was done manually on the 27th December. If my account was is arrears for 2 months why haven't you suspended my account sooner. Please refund my money which was debited on the 30th December 2023 as this payment was made manually.

I hope to hear from Rain soon as the call centre is inefficient