Rain double billing & no customer service point

I am not really sure how Rain is setup, but they have no customer service. Their phone just keeps looping the same information and eventually cuts you off. I sent tickets via their app. There is no chat service, no working line, no email to direct issues to. Get an actual person, at least assign one person to focus on CX...or just make sure your things work so we don't have to run after you guys.

I paid rain R499 via their eft platform on Thursday. Then internet was working fine, on Friday I see them trying to charge me again for the amount I paid the previous day for and secondly they disconnected the service saying I owe. Guys can you get your act together.

Do we have to come to Hellopeter to get service from you guys? Come on Rain. I am very close to changing service providers.