1 reviews | Active since Apr 2014
Rain double billing
Hello Peter,
I have a serious issue with Rain network. I have an unlimited Rain sim for billing of R550. There was a period I stopped using my Rain due to financial challenges and when I picked up to reuse my sim again, I was owing about R3000 odd.
I made a Promise to pay so I can finally close that amount, but suddenly I logged in a month later and my bill was tripple that amount!
I was shocked and I checked and noticed that suddenly i’m billed R1100 instead of R550 hence the escalation in the bill. I queried this on the 13tghof November ( October I paid that R1100 odd because I thought maybe it includes the promise to pay); but I’ve realized it doesnt and i’m infact being billed double my actual contract amount.
I have called on the 13th Nov and the lady I spoke to on the phone said she is escalating the matter and Rain will get back to me.
To date, no one has contacted me and I contacted Rain again yesterday the 25th because i’m again billed double my contract amount. Again the person who took my call said the matter is being escalated for feedback. This morning my line is suspended- but how do you suspend my line with a pending matter that has to do with the incorrect bill itself. I cannot continue to keep paying double what I signed up for.
Please fix this and send the correct bill. I look forward to your urgent intervention as I need the network since I’m working from home.
Kindly assist in this matter.
Nothile
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
I have not been contacted by Rain to resolve this matter. The second response on billing still does not address my issue. I did not take up two separate services with rain! I took out one service! Show me a contract where I have signed up for two contracts with rain!
My issue is not resolved!My bill was fine until January 2025 where the bill shows an escalation to double hilling! I am prepared to take this matter all the way to the relevant ombudsman. Show me where I signed up for 2 contracts and present me with a clear, fair resolution to my matter as opposed to responding superficially here.
Thank you, as I await a calls/ Teams call where you show me both the signed up contracts and what happened in 2025 that escalated the bill to two as opposed to the one I had all along! Present me with facts and stop responding without even trying to contact me and resolve the matter.
I have not been contacted by Rain to resolve this matter. The second response on billing still does not address my issue. I did not take up two separate services with rain! I took out one service! Show me a contract where I have signed up for two contracts with rain!
My issue is not resolved!My bill was fine until January 2025 where the bill shows an escalation to double hilling! I am prepared to take this matter all the way to the relevant ombudsman. Show me where I signed up for 2 contracts and present me with a clear, fair resolution to my matter as opposed to responding superficially here.
Thank you, as I await a calls/ Teams call where you show me both the signed up contracts and what happened in 2025 that escalated the bill to two as opposed to the one I had all along! Present me with facts and stop responding without even trying to contact me and resolve the matter.
Even if that was the case- I still phoned BEFORE Nov billing date to say cancel whatever second sim you see and leave me with one. THAT cancellation was still not done before billing date of Nov even though it was requested 13th Nov.
So if we move from your superficial, lack of engagement response. You still CANNOT bill me double from Nov 2025 as the cancellation of a second service you refer to was already requested prior!
Take your customers seriously. I have referred the matter to the Ombudsman, maybe you’ll finally actually contact and engage with me properly !
Even if that was the case- I still phoned BEFORE Nov billing date to say cancel whatever second sim you see and leave me with one. THAT cancellation was still not done before billing date of Nov even though it was requested 13th Nov.
So if we move from your superficial, lack of engagement response. You still CANNOT bill me double from Nov 2025 as the cancellation of a second service you refer to was already requested prior!
Take your customers seriously. I have referred the matter to the Ombudsman, maybe you’ll finally actually contact and engage with me properly !