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LG
Laurie-Ann Gabriel

1 reviews | Active since Aug 2015

17 Apr 2022, 10:51

Rain don't work when it rains, which is constantly

Can you give a 0 rating? That's what I Give this company Rain internet service provider ,in the 2nd week of our subscription we have no service ,no feedback for our lost service or any correspondence at all in this regard. Paying in full for something that we are not receiving is crazy. We have done trouble shooting and everything possible on our side. Absolutely disgusting service

0
Replies (19)
LG
Laurie-Ann Gabriel's update17 Apr 2022, 10:55
Reviewer Update
Further to that, as service providers for the internet, surely you should keep up with the times and be able to correspond with your customers, no proper complaints system should be the very least that you offer since you can't offer what your actually selling which is internet service.
Rain
Rain's reply17 Apr 2022, 11:04
Official
Hi Laurie-Ann

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, rain.
LG
Laurie-Ann Gabriel's update19 Apr 2022, 16:50
Reviewer Update
I have reset , restarted , taken out the Sim still not working , it has been over a week now
Rain
Rain's reply20 Apr 2022, 14:51
Official
My pleasure
Rain
Rain's reply20 Apr 2022, 15:03
Official
Hi 

Please note that delivery will take place tomorrow.

Rain
Rain's reply20 Apr 2022, 16:38
Official
My pleasure
LG
Laurie-Ann Gabriel's update21 Apr 2022, 08:58
Reviewer Update
Will you send a confirmation of delivery etc?
Rain
Rain's reply21 Apr 2022, 11:33
Official
They should deliver the sim card today.
LG
Laurie-Ann Gabriel's update22 Apr 2022, 14:39
Reviewer Update
Hi, I am away and now you say you can't get the Sim because I am not at home, you can at least ask for a proxy as it's my life partner and I am paying for the service which I am.not receiving . If you cannot this service which we haven't had for 2 weeks then please cancel our contract. You advertising on east coast radio but you not providing the service.
LG
Laurie-Ann Gabriel's update23 Apr 2022, 18:55
Reviewer Update
Thank you much appreciated
Rain
Rain's reply24 Apr 2022, 11:33
Official
My pleasure
LG
Laurie-Ann Gabriel's update03 May 2022, 11:27
Reviewer Update
Hi we are still down, still no Sim delivered. Please cancel and credit for this month. Either you Rica it to the durban contact where the device stands so that she can receive the Sim or cancel. This is beyond over what is normal time frame for closure of this complaint
LG
Laurie-Ann Gabriel's update10 May 2022, 18:15
Reviewer Update
Yes cancel please and refund all we have not had internet this entire time and them we called to cancel and the lady said that we can send to my wife. Over a month with no internet and promises to do so.
LG
Laurie-Ann Gabriel's update11 May 2022, 16:00
Reviewer Update
Once cancelation confirmed and refund received yes. You will have to liase with my wife to get the router, as I presume you can't send a Sim to a 3rd party but can get the router from 3rd party?
LG
Laurie-Ann Gabriel's update01 Jun 2022, 09:02
Reviewer Update
Hi,If you see the start of this complaint we have had no service from the 12th April to the 23 may 2022 and yet being billed on the new account and the old account. Please get someone to call me immediately I need the credit for the old account and for you to explain the billing for the new account. It should run from the 23rd to the 23rd then and also invoices to be sent before you bill my account
LG
Laurie-Ann Gabriel's update22 Jun 2022, 12:44
Reviewer Update
Still waiting ?
LG
Laurie-Ann Gabriel's update24 Jun 2022, 09:39
Reviewer Update
Thank you, but then 190 odd rand was also taken off and we had no service
LG
Laurie-Ann Gabriel's update24 Jun 2022, 09:40
Reviewer Update
We had no service from the 12th April to 18th May.
Rain
Rain's reply24 Jun 2022, 10:14
Official
Let me check