MN
Marietjie N
1 reviews | Active since Dec 2014
27 Dec 2023, 12:06
Rain don't listen to their customers ...and the app is meaningless.
Wow, this has been a tough ride with Rain wifi service these couple of months. Really no, no complaint get answered or corrected. I don't know how many times I ask for the debit order date to be changed from the 25th to the 1st of each month. I also asked for the premium to go down to the original aggreement...from R550 to over R655 ... When I phone in it is always promised to change but next month come and all is the same. Who must pay for the failed debit order fees. When I told the operator that I think I should change to another provider even for Fibre ... for that price...he was not even trying to convince me to stay with Rain...so.I think Rain already have too much clients and that's why they don't care to listen... Please I need my account as well a my debit order date rectified. Sorry Rain... but I asked so many times .
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
27 Dec 2023, 12:10Hi Marietjie Nel,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply27 Dec 2023, 12:10
Official
Hi Marietjie Nel,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
MN
Marietjie N's updateReviewer Update
28 Dec 2023, 13:34Rain..... The matter is worst now... you promise to adere to my complaints. Once again you tried to collect money this morning....I asked for the 1st of each month. And now I also have no service .... this is very bad service
MN
Marietjie N's update28 Dec 2023, 13:34
Reviewer Update
Rain..... The matter is worst now... you promise to adere to my complaints. Once again you tried to collect money this morning....I asked for the 1st of each month. And now I also have no service .... this is very bad service
MN
Marietjie N's updateReviewer Update
03 Jan 2024, 13:03Good day. Please this can not go on any longer. You cut my service 29 Dec 2023 then I made a payment of R529 also on the 29th of Dec 2023. I new I ask you to set my debit order to the 1st of each month.... all of a sudden you cut my service again because you are trying to take money from my account on 2nd January 2024. How come? As I already paid 2 days prior. I thought you would get this, and that my next payment will only be for the 1st of Feb 2024. You are costing me great financial losses now... banking fees not to mention all the prepaid data I have to buy plus I am losing income because I can not work from my home. I'd I phone the operator only mention that I am still in errears and drop the phone, I am not able to speak to anyone. I need you to fix this problem once and for all. And I think an apology and some kind of reimbur*****t. I was happy with you guys but truly these last couple of months was an issue with communication. Stop trying to deduct money from my account for January I already paid only set the debit order from 1 Feb 2024. This is costing me grately. I am very much disappointed in the service eg lack of understanding and communication. Thank you.
MN
Marietjie N's update03 Jan 2024, 13:03
Reviewer Update
Good day. Please this can not go on any longer. You cut my service 29 Dec 2023 then I made a payment of R529 also on the 29th of Dec 2023. I new I ask you to set my debit order to the 1st of each month.... all of a sudden you cut my service again because you are trying to take money from my account on 2nd January 2024. How come? As I already paid 2 days prior. I thought you would get this, and that my next payment will only be for the 1st of Feb 2024. You are costing me great financial losses now... banking fees not to mention all the prepaid data I have to buy plus I am losing income because I can not work from my home. I'd I phone the operator only mention that I am still in errears and drop the phone, I am not able to speak to anyone. I need you to fix this problem once and for all. And I think an apology and some kind of reimbur*****t. I was happy with you guys but truly these last couple of months was an issue with communication. Stop trying to deduct money from my account for January I already paid only set the debit order from 1 Feb 2024. This is costing me grately. I am very much disappointed in the service eg lack of understanding and communication. Thank you.