SV
Samantha V

1 reviews | Active since Jun 2019

12 Feb 2021, 07:23

RAIN , DONT EVEN WASTE YOUR MONEY!!!!

Please don't fall for their useless promises.!!!

It has been weeks now that I have had NO INTERNET on there uncapped 4G plan , I have logged a query every day and made numerous calls ( Some ticket nrs : *** , *** & *** )to them and the only reply they have for me is to either restart my router or that they will log my query .

They have actually confirmed that the tower I am logged on to has 9 warning alarms and when asked to move to another tower closer to me it is yet to be done and we are still waiting for the many call backs they have promised since the 1st day.

I don't see why I should be paying for a service that is giving me Download speeds of 0.1 Kbs and an upload speed of 0.8 kbs.

we cant even log 2 devices on at the same time without crashing it how useless is that .

The saddest part is I don't even think they will care about this review as they have yet to show any pride in there work so for even after requests to speak to a manager we have been ignored

Please People DO NOT waste your money on rain they are useless!!!

0
Replies (3)
Rain
Rain's reply12 Feb 2021, 07:45
Official
Good morning Samantha.

I trust you are well

I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Mosa

SV
Samantha V's update12 Feb 2021, 08:19
Reviewer Update
I Expect nothing less than a manager to call me , as I have been promised a call by a technician for 2 weeks now. I want my router linked to the Mountain view tower as soon as possible due to the Suiderberg tower having the 9 warning alarm problem and this needs to be done ASAP.

I even thought moving to 5G would be better but after hearing that i would then have to pay for the 4G and the 5G for a month there is NO WAY , as it is I am paying for 1 service i am not getting why on earth would i pay for 2 lol must be crazy
SV
Samantha V's update12 Feb 2021, 12:47
Reviewer Update
It is now 12:46 and i am still waiting to hear from rain. Purely empty promised