Rain doesn’t work during loadshedding. Useless company

Wow theft and loadshedding in South Africa! No way! Never heard of

Sort out your company, refund your customers

RAINS PRIVATE REPLY: THEY DONT WANT YOU TO SEE THEIR OPERATIONS ISSUES

Hi Jordan

We do apologize for the inconvenience caused.

Please note that our 5G network has a high energy/power demand and the performance thereof is heavily reliant on the availability of power. Therefore, when there’s load shedding our 5G network will be interrupted and go down. A measure is backup battery storage, in the form of lead-acid or lithium-ion batteries, which can be charged when power is available and discharged during load-shedding. Unfortunately, these batteries and generators, used at mobile towers, are a prime target for *******.

RAINS PRIVATE MESSAGE:
“
Please note the terms and conditions stipulate that the 5G network will be affected during load shedding, you can follow the link below to read the terms and conditions: https://www.rain.co.za/legal “

Well done your legal teams saves the non existent operational team. PLEASE INCLUDE THIS IN YOUR BIG TV ADVERTS! Tell future users that they can use internet during loadshedding.

Congrats , your entire company is useless

RAIN PRIVATE MESSAGE:
“Hi Jordan.

Kindly note that load-shedding issues have severely impacted all of South Africa across industries. We are doing what we can to minimise this impact on our customers and keep them connected. We apologise for any inconvenience caused.”

No no no, RAIN just doesn’t want to lower profits by buying more generators/batteries and security against theft. Just admit you don’t want to lower your shareholders dividends and manager bonuses by improving customer experience. Stop the excuses, your company is easily replaceable and won’t be around in 5 years.

RAINS PRIVATE RESPONSE
“Please be advised that as stated in our terms and conditions (https://www.rain.co.za/legal):

"Our 5G network has a high energy / power demand and performance thereof is heavily reliant on availability of power. Therefore, when there’s load shedding our 5G network will be interrupted and go down. Rain shall not be liable to the consumer for failure to perform any obligation due to network interruptions caused by a power service provider, when the failure is beyond Rain’s reasonable back-up control measures.” “

Congrats to your legal team for drafting such a fine way out of providing a service. We also don’t have internet when loadshedding isn’t affecting the area so please quote that part of the t+cs.