Rain doesn’t work and they still deduct after canceling

I wrote a review last week about rain deducting even after I had canceled and they collected the router. They rep**** and said they will fix the problem, to this day my money has not been refunded. I’m even thinking of closing my credit card that is the only way for them to stop deducting. I don’t know what is so hard about removing an account from their data base because they’re so good when it comes to adding new accounts. I don’t recommend rain because firstly, it doesn’t work and when you want to cancel they still deduct and the only way to receive any form of assistance when you want to cancel is to write a review on hello Peter. Can’t be writing reviews every month this is tedious.